Privacy Policy

Surfaces Care ("we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us through this website. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information you provide directly: your name, email address, phone number, company name, and message content when you submit a consultation request, a request for quotation (RFQ), or subscribe to our newsletter.

Information collected automatically: when you browse our website, we and our service providers may automatically collect information such as your IP address, browser and device type, pages visited, and how you interact with the website, through cookies and similar technologies.

We use cookies and similar technologies to operate our website, understand how it is used, and — with your consent — measure the performance of our marketing campaigns.

Necessary cookies are required for the website to function and cannot be switched off. Analytics cookies (such as Google Analytics) help us understand how visitors use our website so we can improve it. Marketing cookies, including pixels used by our advertising partners (such as Snapchat and programmatic advertising platforms), help measure and improve the performance of our campaigns.

We may also use session-recording tools that capture anonymized clicks and scrolling behavior to help us improve the website's user experience.

Analytics and marketing cookies are only activated after you give consent through the cookie banner shown when you first visit our website. You can withdraw or change your consent at any time.

We use the information we collect to respond to your consultation and quotation requests, provide the information or services you request, send the newsletter you subscribed to (with an option to unsubscribe at any time), improve our website and services, understand the performance of our marketing campaigns, and comply with our legal obligations.

We do not sell your personal data. We may share information with trusted service providers who help us operate our website and marketing activities (such as hosting, analytics, and advertising platforms); they are only permitted to use it to provide these services to us. We may also disclose information where required by law.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Depending on applicable law, including the Saudi Personal Data Protection Law (PDPL), you may have the right to access, correct, or request deletion of your personal data, and to withdraw your consent to analytics or marketing cookies at any time. To exercise these rights, contact us using the details below.

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

Our website is intended for business use and is not directed at children. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.